Call Centre Unions in Australia
If you work in the call centre, customer service, customer experience, market research or sales industries in Australia, there are a number of unions that can provide specialist support for you.
Use the listings below to find and contact unions that represent workers in your industry. Reach out directly to learn more about their services and membership fees.
What Can Call Centre Unions Help With?
Unions are there to ensure that workers are safe, healthy and fairly treated. For call centre and customer service workers in Australia, unions can provide support across a wide range of workplace matters including:
- Rosters and shift arrangements
- Pay and salary disputes
- Annual leave and other entitlements
- Full-time, part-time and casual employment status
- Working from home arrangements
- Promotions and career advancement
- Workplace conditions (e.g. items on desks, mobile phone usage, breaks between calls)
- Occupational health and safety (OH&S)
Useful references
For information on minimum pay rates and employment conditions, visit the Fair Work Commission. You may also find the Australian Call Centre Salaries and Industry Awards guide a useful reference for understanding the minimum standards and conditions that apply to Australian call centre workers.
Please note
Unions charge a membership fee in return for their services. Contact the relevant union directly for details on current fees and what is included.
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