Frequently Asked Questions (FAQs)
Clear answers for two groups: people using the directory, and vendors considering a listing or Vendor Membership.
Common questions about using the ACXPA Supplier Directory
How do categories, subcategories, and search tags work?
We group suppliers by category and, where useful, by subcategory to get you to the right shortlist, faster. Each area also includes search tags so you can jump straight to specific capabilities.
- Browse categories like Call Centre Outsourcing, Technology, Industry Services.
- Some have subcategories (for example Outsourcing by country) to refine results.
- Search tags create precise lists and also surface in search engines for direct entry.
Why do some businesses appear on Google but not inside the directory list?
We keep a small number of informational listings to help people find the right doorway from Google. Once you’re inside the directory and filtering by category, subcategory or tag, the visible results are paid listings only so you’re seeing suppliers actively serving this market.
In what order are listings displayed?
Listings appear by level from top to bottom: Accelerate, Growth, then Launch. Within each level, position is first-in, best-positioned and retained on renewal.
How can I contact a vendor?
Open a listing to view website, phone and other contact options. Some vendors include a quick contact form; use whichever method suits your buying process.
Where can I learn more about ACXPA?
Read about the directory here, or learn about the Australian Customer Experience Professionals Association.
Common questions for vendors & suppliers
What are my options to appear in the directory?
- Buy a single listing in any category or subcategory you choose: get started.
- Become an ACXPA Vendor Member to bundle directory listings with brand-building benefits: explore Vendor Membership.
How long does a listing run for?
Each listing runs for 12 months from the purchase date. Renew on time to retain placement priority within your level.
Can I appear in multiple categories or subcategories?
Yes. Pricing is per category or subcategory. If you want coverage in two areas, purchase two listings. Example: Consulting and Workplace Training are separate categories. Outsourcing by country (e.g. Australia and Philippines) are separate subcategories.
What are search tags and how many do I get?
Search tags match buyer intent and also rank independently in search. Higher levels include more tags, which increases your chance to be found.
What determines my position in a list?
Placement is level-based (Accelerate, Growth, Launch) then first-in within that level. If you’re first at your level in a given category, you keep that lead position while you renew.
What analytics do I get?
From views through to click and interaction tracking on higher tiers, all analytics can be accessed from your dedicated dashboard.
How do payments work?
We accept major credit cards. If you need an invoice for accounts, choose the invoice option at checkout.
What extra benefits come with Vendor Membership?
Vendor Membership includes directory listings plus brand-building benefits such as publishing articles on ACXPA, promoting events in the Industry Events Calendar, and allocated Individual memberships for your team to access member-only content and discounts.
